Deaconess Employee Store
Frequently Asked Questions
- I received my order confirmation, but see an error. What can I do?
- If you find an error in your order, please submit a Contact Us form as soon as possible. Orders cannot be adjusted after production has started.
- How long will it take to receive my order?
- Typical turn around on custom-decorated goods is 2.5-3 weeks for production and delivery. However, free delivery to Deaconess IL may cause additional delay.
- Can I return my order?
- As of June 1st, 2025 returns will not be accepted for online store orders.
- Can I use Payroll Deduct for my order?
- DHS does offer payroll deduction for orders on the Employee Store. In order to qualify for payroll deduct, you must be a full-time or part-time Deaconess employee and the order total must be greater than $25. These orders must be picked up from the Midtown Uniform Shop, Gateway Gift Shop, or Henderson HME Store.
- DSS Employees DO NOT qualify for payroll deduction.
- To use Payroll Deduct, answer the qualifying questions at the start of checkout and click "Continue". In the Shipping Screen, select an approved delivery address from the shared address dropdown and enter your contact info before clicking "Continue". Select the delivery type from the options listed and click "Continue". Enter your billing info and contact and click "Continue". Enter your Employee ID in the Payroll Deduct box and click "Continue". Verify order info, then click "Place Order". A detailed confirmation will be sent to your email when the order is complete.
- DHS does offer payroll deduction for orders on the Employee Store. In order to qualify for payroll deduct, you must be a full-time or part-time Deaconess employee and the order total must be greater than $25. These orders must be picked up from the Midtown Uniform Shop, Gateway Gift Shop, or Henderson HME Store.
- Why is my credit card being declined?
- The most common issue when using a credit card for payment is incorrect billing address or info. Please ensure the information on the Billing Information screen matches the address and contact info for the card being used. If the information is correct, we recommend reaching out to your financial institution for more information.
- If your card is declined during checkout, a "pending" charge may show on your account. When the bank processes your payments, declined charges will fall off of your statement.
- The most common issue when using a credit card for payment is incorrect billing address or info. Please ensure the information on the Billing Information screen matches the address and contact info for the card being used. If the information is correct, we recommend reaching out to your financial institution for more information.
- Why isn't my username/password working?
- The DHS Employee Store was upgraded in February of 2025. All accounts must be registered again following the upgrade. If you click on "Forgot my Password" but do not receive an email to reset your account, please try registering a new account instead.
- Is an account required?
- Yes, all orders will require an account on the store in order to check out.
- How do I register an account?
- To register an account, please click "Register" at the top right side of the screen or during checkout, fill out the information requested, then click on "Create Account". You will receive an account confirmation email after registering the account.
- How do I check the status of my order?
- After logging in to your account, click on your name at the top of the screen, then click on "Order History". This will show a snapshop of any orders you've placed. Click on the order you're following up on to see a detailed summary of the order as well as a tracking number for (if you selected shipping and the order has shipped). The order status may be one of several options:
- New - This order has been completed and is awaiting processing
- In Process - This order has been received by our supplier and is currently in production (typically in this status for around 2-2.5 weeks)
- Split - Your order will arrive in more than one delivery or shipment - the supplier will email you for any issues causing a split shipment.
- Shipped - Your order has been completed and shipped.
- After logging in to your account, click on your name at the top of the screen, then click on "Order History". This will show a snapshop of any orders you've placed. Click on the order you're following up on to see a detailed summary of the order as well as a tracking number for (if you selected shipping and the order has shipped). The order status may be one of several options:
If you have questions that are not covered here, please click on "Contact Us" at the top left hand side of this page--the more detail you can provide in the form, the better we can address your questions or concerns!
